This Privacy Policy describes how Triton Home Services, a DBA of Triton Appliance Repair LLC("we", "us", or "our"), collects, uses, and discloses your information when you use our website and services, and the choices you have. By using our website or services, you agree to this Policy.
Information We Collect
We may collect:
- Contact & service information you provide — first and last name, phone number, email address, service address, ZIP/postal code, city, state, and details about your repair request.
- Usage data — pages visited, device and browser type, IP address, and similar diagnostic data collected automatically.
How We Use Your Information
- To schedule, perform, and follow up on appliance and HVAC service.
- To contact you about your request by phone, SMS, or email.
- To provide estimates, confirmations, reminders, and customer support.
- To operate, maintain, and improve our website and services.
- To comply with legal obligations.
SMS / Text Messaging
When you provide your mobile number and opt in (for example, by checking the consent box on our forms or by texting us), you consent to receive text messages from Triton Home Services, sent from (855) 202-9264, related to your service request — such as appointment scheduling, confirmations, reminders, dispatch updates, and customer-care messages.
- Message frequency varies based on your requested service and ongoing communication.
- Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
- Opt-out: reply STOP at any time to cancel. You will receive a confirmation and no further messages.
- Help: reply HELP for assistance, or contact us at (855) 202-9264 or [email protected].
No mobile information — including phone numbers and SMS opt-in or consent data — will be sold, rented, or shared with any third parties or affiliates for their own marketing or promotional purposes. Text-messaging originator opt-in data and consent are not shared with any third parties. We share information only with service providers who help us operate our messaging and business (such as our scheduling and SMS platform), and only as needed to deliver the service you requested.
Cookies & Analytics
We use cookies and similar technologies (such as web beacons) to operate the site, remember preferences, and understand usage. You can set your browser to refuse cookies, though some features may not function properly.
How We Share Information
We do not sell your personal information. We may share information with trusted service providers (for scheduling, payments, communications, and analytics) who process it on our behalf, and when required by law or to protect our rights. As stated above, mobile/SMS opt-in data is never shared with third parties for marketing.
Data Retention
We retain your information only for as long as necessary for the purposes described in this Policy, and as required to comply with our legal obligations and resolve disputes.
Your Rights
Depending on your location, you may have the right to access, correct, or request deletion of your personal information, and to opt out of certain processing. To exercise these rights, contact us using the details below.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information.
Changes to This Policy
We may update this Policy from time to time. Changes are effective when posted on this page, and we will update the "Last updated" date above.
Contact Us
Triton Appliance Repair LLC (DBA Triton Home Services)
Castro Valley, CA 94546
Phone: (888) 993-5699
Email: [email protected]